FAQ

LAST UPDATE: September 2, 2011

Q:
Where do the products in HelloStoreUSA come from?
A:
All products are sent to us directly from Up Front International in Japan.


Q:
Do you ship internationally?
A:
HelloStoreUSA ships to USA, Canada, Mexico, Europe, Central & South America, Asia, and Australia.

Q:
What are your shipping costs for small and large items?
A:
Please see our Shipping Info page here.

Q:
Why isn't every past and present Hello! Project item listed in your store?
A:
Since our store only carries items directly from Up Front, we can only order items they currently have in stock. HelloStoreUSA is still growing, and we'll be adding new products regularly.

Q:
Why are there only Tour Goods in stock?
A:
Official H!P tour goods are the first stage of products for our USA-based store. We are working to add other items as soon as possible. UPDATE: We now offer selected goods from HelloShop.jp as special order items.


Q: 
Are products in HelloStoreUSA "leftovers" from Japan?
A:
HelloStoreUSA has the same access to tour goods as all of Up Front International's overseas partners. Some items are limited to sale only in Japan (ex: live-show only goods, or fan club goods), so we cannot make those available in our store.

Q:
If an item in the store is marked "OUT OF STOCK," will it be available in the future?
A:
If Up Front has more inventory available, then we will place an order to re-stock the item as soon as possible. If you have a question/request about a specific item listed in our store, please contact us.

Q:
Can I cancel a Processed order?
A:
Special Orders may not be cancelled once we have ordered the items from Up Front in Japan.

Q:
How will I know about new & re-stocked items in HelloStoreUSA?
A:
Our newsletter will announce new items, re-stocked items, special offers, and pre-order opportunities. Sign up for the newsletter on the right side of this page.

Q:
Can I request a specific item that is not currently listed in the store?
A:
We do not order items on request. However, we DO want to hear your suggestions for future items!
Please let us know what products you'd like to see in HelloStoreUSA by using the contact form. 

Q:
What happens if I buy pre-order/special-order items in the same order in-stock items? Will they ship separately?
A:
If your pre-order/special-order items and in-stock items are part of the same order, then all of your items will ship together when theall items have arrived at our warehouse.

Q:
What is a "Processed" order?
A:
"Processed" means that the system has removed your products from inventory and has verified your payment method. You will receive a "Completed" e-mail from our system when your order has been packed and shipped.

Q:
Can I add items to a "Processed" order?
A:
Unfortunately, we are unable to add items to a "Processed" order because of inventory & shipping calculations.

Q:
What's the difference between Pre-Order and Special Order?
A:
If an item is listed in the Pre-Order section, that means we have already negotiated an exact quantity for each item, and these goods are on their way to our warehouse in Nevada within a few weeks.

If an item is listed in the Special Order section, that means that no quantities have been reserved, and we will order these items based on customer requests.

For more information please read our Pre-Order and Special Order information pages.

Q:
What do I do if an item I want is sold out?
A:
HelloStoreUSA researches sold-out items by checking user Wish Lists. If a significant number of customers add an item to their wish list, the item will normally be re-stocked. For more information on Wish Lists, see this page:
http://www.hellostoreusa.com/how-to-wish-lists.html


Q:
Can I combine separate orders?
A:
Unfortunately, HelloStoreUSA cannot combine separate orders.
If you wish to receive all your goods in one shipment, you may cancel your previous orders and place a new order for all your desired goods. Please note that:
- some orders cannot be cancelled if we have already ordered the items from the manufacturer;
- items with limited quantities are not guaranteed to be available for new orders if you cancel your existing order.

Q:
Do prices on goods ever change?
A:
HelloStoreUSA makes every effort to keep prices low so fans can afford a wide selection of official goods. Sometimes we will make changes to standard prices based on fluctuation in the U.S. Dollar / Japanese Yen exchange rate. If there is a sustained increase/decrease in the Yen Rate, price changes will be implemented. You can check out the Yen Rate here: http://yhoo.it/Yen-Rate.